Effective Date: 11 September 2026
Last Updated: 11 September 2026

Dhathri Properties (“Dhathri”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit dhathriproperties.com, submit a property enquiry, interact with our advertisements, communicate with us through WhatsApp, phone, SMS or email, request project information, schedule a site visit or otherwise interact with Dhathri Properties.

This Privacy Policy should be read together with any consent notice, disclaimer or terms displayed when you submit an enquiry or interact with a specific service.

About Dhathri Properties

Dhathri Properties operates as a property discovery, marketing, advisory and buyer-assistance platform. We help prospective property buyers understand relevant projects, compare options, request current pricing and availability, access floor plans or cost information, communicate with relevant project representatives and coordinate site visits.

Unless expressly stated otherwise, Dhathri Properties is not the developer of the individual real-estate projects displayed or promoted on this website. Individual projects are developed and delivered by their respective developers.

Business Name: Dhathri Properties
Business Address: #1207/343 & 1207/1/343/1, 9th Main, 7th Sector, HSR Layout, Bengaluru Urban – 560102, Karnataka, India
Email: info@dhathriproperties.com
Website: https://dhathriproperties.com/

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through Dhathri Properties channels, including:

• Our website and landing pages
• Property enquiry and qualification forms
• Facebook and Instagram advertisements
• Meta Instant Forms
• Click-to-WhatsApp advertisements
• WhatsApp communications
• Telephone and SMS communications
• Email communications
• Site-visit requests
• Customer relationship management systems
• Digital advertising campaigns
• Analytics and measurement tools
• Other enquiry channels operated by Dhathri Properties

Third-party websites, applications and platforms may have their own privacy policies. Their processing of your information is governed by their respective terms and privacy practices.

Personal Information We May Collect

Information You Provide Directly

Depending on how you interact with Dhathri Properties, we may collect:

• Your full name
• Mobile number
• Email address, where provided
• Preferred property or project
• Preferred property configuration, such as 2 BHK or 3 BHK
• Approximate budget range
• Preferred location or locality
• Buying or purchase timeline
• Purpose or nature of your property requirement
• Floor-plan or cost-sheet requests
• Site-visit preferences
• Preferred communication method
• Responses submitted through enquiry or qualification forms
• WhatsApp messages and responses
• Information voluntarily provided during phone calls, meetings or discussions with our team

Where phone verification is used, we may also record whether your mobile number was successfully verified through an OTP or similar verification process. We do not ordinarily need to retain the OTP itself after the verification process has served its purpose, except where technically or legally necessary for a limited period.

Technical and Usage Information

When you visit our website or interact with our digital advertisements, we may automatically receive information such as:

• IP address
• Approximate location derived from technical information
• Browser type
• Device type
• Operating system
• Referring webpage
• Pages viewed
• Date and time of interaction
• Advertising campaign source
• Landing page visited
• Website button and form interactions
• Advertising and attribution identifiers

We may also receive campaign and attribution identifiers such as UTM parameters, Meta campaign, ad-set and advertisement identifiers, Google Ads identifiers, gclid, fbclid, fbp, fbc and similar identifiers where applicable.

We do not intentionally request Aadhaar numbers, PAN numbers, banking passwords, card PINs or other information that is not reasonably required for an ordinary property enquiry. Please do not send such information unless it is specifically required for a legitimate transaction and appropriate instructions have been provided regarding how it will be handled.

How We Collect Personal Information

We may collect information when you:

• Complete a property enquiry form on our website
• Submit a Facebook or Instagram Instant Form
• Click a Meta advertisement and submit your information
• Start a WhatsApp conversation with us
• Respond to an automated WhatsApp qualification flow
• Call, SMS or message us
• Request a callback
• Request project details
• Request a floor plan, brochure, price sheet or cost sheet
• Schedule a site visit
• Communicate with a member of our property team
• Otherwise voluntarily provide information to Dhathri Properties

We may also receive limited information from advertising, analytics, communications, CRM and technology platforms used to operate our services and measure marketing performance.

How We Use Your Personal Information

We may use your personal information to:

• Respond to your property enquiry
• Understand your property requirements
• Identify projects, configurations or locations relevant to you
• Provide requested property information
• Share current pricing and availability information available to us
• Provide or arrange access to floor plans, brochures, price sheets or cost sheets
• Answer your questions about a project
• Arrange callbacks
• Schedule and coordinate site visits
• Follow up regarding your active property requirement
• Recommend other properties that may reasonably match your budget, location, configuration or buying timeline
• Maintain enquiry and customer records
• Identify duplicate, fraudulent or spam enquiries
• Verify mobile numbers where OTP verification is used
• Improve our website, forms and user experience
• Measure advertising and marketing effectiveness
• Understand which campaigns generate relevant enquiries, qualified enquiries, site visits or other business outcomes
• Conduct analytics and internal reporting
• Protect our website, systems, customers and business from misuse
• Comply with applicable legal, regulatory and contractual obligations
• Establish, exercise or defend legal rights where necessary

We seek to collect and use only the information reasonably necessary for these purposes.

Lead Qualification

To help reduce irrelevant follow-up and provide information better suited to your requirements, Dhathri Properties may use information such as your preferred configuration, budget range, location preference, buying timeline and requested next action to understand the relevance and stage of your enquiry.

An enquiry may be internally categorised using statuses such as:

• New
• Contacted
• Qualified
• Nurture
• Budget Mismatch
• Location Mismatch
• Site Visit Intent
• Site Visit Scheduled
• Site Visit Completed
• Unresponsive
• Invalid
• Booked
• Other relevant operational statuses

This process helps our team organise follow-up, prioritise genuine enquiries and provide property information that is more relevant to the requirements shared by you.

Property Developers and Project Representatives

Dhathri Properties may market, present or facilitate enquiries for properties developed by independent real-estate developers.

If you enquire about a specific property, request project-specific information, request a callback or ask us to coordinate a site visit, we may share limited information necessary to fulfil your request with:

• The relevant property developer
• An authorised project sales team
• An authorised channel partner
• A property representative
• A service provider involved in facilitating your enquiry

The information shared will be limited to what is reasonably necessary to process your enquiry or requested service.

The relevant developer or third party may independently process your information in accordance with its own privacy practices where it acts independently from Dhathri Properties.

Dhathri Properties does not sell your personal information as a standalone commercial data product.

Facebook and Instagram Lead Advertising

Dhathri Properties may run advertisements through Meta platforms including Facebook and Instagram.

If you submit information through a Meta Instant Form, Meta may pre-fill certain information using information associated with your Meta account. The information you choose to submit may then be provided to Dhathri Properties so that we can respond to your property enquiry.

We may use Meta Instant Forms to collect information such as:

• Your preferred property configuration
• Your approximate budget range
• Your preferred location
• Your buying timeline
• The type of property information you are requesting
• Your name and contact information

Your use of Facebook, Instagram and other Meta services is also subject to Meta’s own terms and privacy policies.

Where supported and appropriately configured, Dhathri Properties may use Meta business tools such as Meta Pixel and Conversions API to measure advertising performance and understand whether advertising interactions result in website visits, enquiries, qualified enquiries, site visits or other relevant business outcomes.

WhatsApp Communications

If you contact Dhathri Properties through WhatsApp or click a Dhathri Click-to-WhatsApp advertisement, we may receive information including:

• Your WhatsApp phone number
• Profile information made available through WhatsApp
• Messages you send to us
• Responses to property qualification questions
• Project preferences shared during the conversation
• Information associated with the advertising interaction where available

We may use WhatsApp to:

• Respond to your property enquiry
• Understand your property requirement
• Answer project-related questions
• Provide requested project information
• Share relevant floor plans, brochures or cost information
• Coordinate calls
• Coordinate site visits
• Follow up on an active property enquiry
• Recommend properties reasonably relevant to your stated requirement

WhatsApp is operated by a third party and its handling of your information is also governed by the applicable WhatsApp and Meta terms and privacy policies.

You may ask us to stop promotional or follow-up WhatsApp communications at any time.

Phone Calls, SMS and OTP Verification

Where you provide your mobile number and request property information, a callback or related assistance, Dhathri Properties may contact you by telephone, SMS, WhatsApp or another permitted communication channel in connection with your enquiry.

Where mobile verification is implemented, we may send a one-time password or verification code to confirm that you have access to the phone number being submitted.

OTP verification may be provided through an authorised SMS or communications service provider. Such providers may process the information necessary to deliver the verification message on our behalf.

Verification of a phone number does not by itself mean that you have agreed to unrelated marketing communications.

Advertising, Analytics and Measurement Technologies

Dhathri Properties may use analytics and advertising technologies provided by Google, Meta and other technology providers.

Depending on the tools enabled on our website, these may include:

• Google Analytics
• Google Tag Manager
• Google Ads conversion and measurement tools
• Meta Pixel
• Meta Conversions API
• Other comparable analytics or marketing technologies

These tools may process information relating to how visitors reach and use our website, including campaign source, device and browser information, website interactions, page views, referring URLs, advertising identifiers and conversion events.

We may use this information to:

• Understand website usage
• Improve landing pages and forms
• Measure advertising effectiveness
• Attribute enquiries to relevant advertising campaigns
• Reduce irrelevant advertising
• Improve the customer experience
• Understand which marketing activities contribute to qualified enquiries, site visits and other meaningful business outcomes

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to:

• Support essential website functionality
• Remember user preferences
• Understand website performance
• Analyse website traffic
• Detect misuse
• Measure advertising campaigns
• Improve marketing attribution
• Provide more relevant advertising where permitted

Some cookies or similar technologies may be provided by third-party technology providers whose services we use.

You may be able to control cookies through your browser settings and, where available, through consent controls presented on our website. Blocking certain cookies may affect some website functionality or our ability to understand how visitors interact with the website.

Marketing and Remarketing

Where permitted and where an appropriate basis exists, Dhathri Properties may use information about your enquiry or previous interaction to follow up regarding the property you enquired about or other properties reasonably relevant to the requirements you shared.

We may also use advertising platforms to show Dhathri Properties advertisements to people who previously interacted with our website, content or advertisements, subject to the policies and controls of those platforms and applicable law.

We do not intentionally use highly sensitive personal information to create advertising audiences.

You may withdraw marketing consent or ask us to stop promotional communications at any time by emailing info@dhathriproperties.com or by using another available opt-out mechanism.

When We May Share Personal Information

We may share personal information where reasonably necessary with:

• Dhathri Properties team members and authorised representatives who need access to handle your enquiry
• The developer connected with a property about which you have enquired
• Authorised project sales teams
• Authorised channel partners or property representatives
• CRM and customer-management service providers
• Website, hosting and cloud service providers
• SMS and OTP service providers
• WhatsApp and communications service providers
• Email and customer-support service providers
• Analytics and advertising technology providers
• Professional advisers where reasonably necessary
• Government authorities, regulators, law-enforcement agencies or courts where disclosure is required by applicable law or valid legal process
• A successor organisation in connection with a legitimate merger, acquisition, reorganisation or transfer of the relevant business, subject to applicable law

Service providers are expected to process information only for legitimate purposes connected with the services they provide and subject to applicable contractual, confidentiality and security requirements.

We do not sell personal information as a standalone data product.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include managing property enquiries, maintaining records of communications and site visits, providing requested services, improving marketing performance, resolving disputes, preventing misuse and complying with applicable legal, regulatory, accounting or reporting requirements.

As a general operational approach, property enquiry and related CRM records may be retained for up to 24 months from the last meaningful interaction, unless:

• There is an ongoing transaction or customer relationship
• You request deletion where applicable
• A longer retention period is required or permitted by applicable law
• A shorter retention period is appropriate

Information that is no longer reasonably required may be deleted, anonymised, aggregated or otherwise handled in accordance with applicable retention practices and legal obligations.

Data Security

Dhathri Properties takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on the systems involved, these measures may include:

• Access controls
• User authentication
• Restricted CRM permissions
• Secure hosting
• Encryption provided by relevant technology platforms
• Software and security updates
• System monitoring
• Data minimisation
• Verification procedures
• Backups

No website, communication system, internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore exercise reasonable care when sharing information online.

Your Privacy Rights and Choices

Subject to applicable law, you may contact Dhathri Properties to:

• Request information about personal data being processed about you
• Request correction of inaccurate or incomplete information
• Request deletion of information that is no longer required or is otherwise eligible for deletion
• Withdraw consent for future processing where processing is based on consent
• Ask us to stop promotional communications
• Raise a grievance regarding our handling of your personal information
• Exercise other rights available to you under applicable data-protection law

Withdrawal of consent does not affect processing that lawfully occurred before the withdrawal.

Where an active property transaction, legal obligation or another lawful reason requires us to retain or continue processing certain information, we may retain the minimum information reasonably required for that purpose.

We may take reasonable steps to verify your identity before acting on a privacy request to protect your information from unauthorised access.

How to Withdraw Consent or Stop Communications

You may withdraw consent for future marketing or enquiry follow-up by:

• Telling the Dhathri Properties representative contacting you that you no longer wish to receive such communications
• Using an available unsubscribe or opt-out mechanism
• Emailing info@dhathriproperties.com
• Using another consent-withdrawal mechanism that we make available

We will take reasonable steps to honour valid withdrawal requests and communicate those requests to relevant service providers where required.

Withdrawal of consent may mean that we can no longer provide certain follow-up services connected with your property enquiry.

Children’s Privacy

Dhathri Properties’ property-enquiry services are intended primarily for adults who are capable of considering or participating in real-estate transactions.

We do not knowingly seek to collect personal information from children for property-marketing purposes.

If we become aware that personal information relating to a child has been collected in circumstances where appropriate consent or another lawful basis is required but unavailable, we will take reasonable steps to address the situation in accordance with applicable law.

International Processing and Technology Providers

Some technology, advertising, analytics, cloud, communications or support providers used by Dhathri Properties may operate infrastructure in multiple countries.

As a result, information processed through such providers may be stored or processed outside India where permitted by applicable law.

Where cross-border processing occurs, we seek to use reputable service providers and comply with applicable requirements governing transfers of personal data.

Third-Party Websites and Links

Our website, advertisements, WhatsApp communications or project pages may contain links to:

• Developer websites
• Google Maps or other mapping services
• Social networks
• External documents
• Other third-party websites or services

Dhathri Properties does not control the privacy practices of independent third parties. You should review the privacy policy and terms of the relevant third-party service before providing information directly to that organisation.

Accuracy of Property Information

Project pricing, inventory, availability, offers, specifications, possession timelines, floor plans and other commercial or project information may change and should be independently verified before making a property-purchase decision.

Where you request current project information, Dhathri Properties may use the contact information you provide to obtain or communicate updated information from the relevant project team, developer or authorised representative.

Dhathri Properties does not guarantee that pricing, inventory or availability displayed at one point in time will remain unchanged.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, services or legal obligations change.

When material changes are made, the updated version will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we may provide additional notice or obtain fresh consent before using personal information for a materially different purpose.

Privacy and Grievance Contact

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, withdraw consent, request correction or deletion of your information, or raise a grievance regarding the handling of your personal information, please contact us:

Dhathri Properties
Email: info@dhathriproperties.com
Address: #1207/343 & 1207/1/343/1, 9th Main, 7th Sector, HSR Layout, Bengaluru Urban – 560102, Karnataka, India
Website: https://dhathriproperties.com/

Please provide enough information for us to understand and process your request. We may take reasonable steps to verify that the request relates to you before providing, correcting or deleting personal information.

Consent When Submitting an Enquiry

Where a form specifically requests your consent, submitting the form after providing the required affirmative consent means that you are asking Dhathri Properties to process the information you provide for the stated property-enquiry purpose.

This may include:

• Contacting you regarding the selected property
• Responding to your questions
• Providing requested project information
• Understanding your stated property requirement
• Arranging a callback
• Coordinating a site visit
• Providing floor plans, cost information or other requested project material
• Where you have agreed, informing you about other properties reasonably relevant to your requirements

You may withdraw consent for future communications using the methods described in this Privacy Policy.

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